We understand that you entrust us with your personal information to aid us in assisting you. In exchange for your trust, you expect and deserve our commitment to treat your information with respect. Under no circumstances will Hay’s Heating & Air Conditioning, Inc. sell or share any personal information about you to or with any person or organization except as authorized by you.
Exactly what personal information may be collected and by what means, that is…
- What personal information is gathered
- How this information is gathered
- How this information may be used, including with whom, if anyone, it might be shared
- How you can access and, if necessary, change the personal information a company collects and maintains
- How a company ensures data security, quality, and integrity
- Where and how to ask questions or file complaints
- Collection of Information
Hay’s Heating & Air Conditioning, Inc. may request and collect information from you on a voluntary basis so that you can interact through the site in a variety of ways, such as to: (1) submit requests; (2) send us web site feedback; (3) take a web survey. The requested information may include personal information such as your name, e-mail address, phone number, and home address. In addition, we may collect demographic information such as your age, occupation and interests. We use software tools called cookies to store users’ preferences and to record session information. We also collect aggregate information on what pages users access or visit.
Usage of Information
In addition to the example uses given above, the information you submit to Hay’s Heating & Air Conditioning, Inc. is used to improve the content of our web site, customize the content and/or layout of our pages for each individual user, and to notify users about updates to our web site. We may also use it to notify users about new issues or other matters relating to our products or services. The information you voluntarily provide may also be used for internal marketing and demographic studies.
Opt-In/Accessing/Changing Your Personal Information
Hay’s Heating & Air Conditioning, Inc. has an opt-in policy, in which you choose whether or not to receive communications from us. You may change information you have submitted through the web site by contacting us through any means given on the Contact page of this site.
Safeguarding Your Personal Information
Hay’s Heating & Air Conditioning, Inc. hosts our web sites and databases in highly secure physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Questions and Complaints
Any questions or complaints about this privacy statement or any use of personal information will be addressed if you contact Hay’s Heating & Air Conditioning, Inc. at (919) 471-8020. Please note that this policy applies only to sites maintained by Hay’s Heating & Air Conditioning, Inc., and not to web sites maintained by other individuals or organizations to which we may link.